Return Policy
Our Commitment to Customer Satisfaction
Your satisfaction is our top priority. We offer a straightforward return process to ensure you are completely happy with your purchase.
Return Eligibility
- Return window: 14 days from delivery date
- Refund applies to merchandise value only
- Shipping costs are non-refundable
Free Shipping Orders
For orders with complimentary shipping, a 5% shipping fee will be deducted from the refund amount.
Acceptable Condition
Items must be:
- In original, brand-new condition with tags attached
- Unworn and unwashed
- Free from:
- Stains
- Odors
- Pet hair
- Lint
- Any signs of use or contamination
Important Handling Guidelines for Returning Items
To maintain product hygiene:
- Please do not place items on used mattresses or inserts
- White-colored items require extra care to prevent contamination
How to Initiate a Return
- Contact our customer service team at info@lacozi.com
- Receive return instructions
- Follow provided guidelines for returning your item
We reserve the right to inspect returned items before processing refunds.