Shipping
Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Orders are usually shipped out within 24-48 hours after the payment is completed. All regular orders will be shipped through the United States Postal Service (USPS first class or priority mail). Please be sure the recipient can receive USPS deliveries.
Domestic orders are usually delivered within 2-4 business days. International orders are usually delivered within 6-10 business days.
If you have any questions about shipping, please don't hesitate to contact us!
Our Commitment to Customer Satisfaction
Your satisfaction is our top priority. We offer a straightforward return process to ensure you are completely happy with your purchase.
Return Eligibility
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Return window: 14 days from delivery date
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Refund applies to merchandise value only
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Shipping costs are non-refundable
Free Shipping Orders
For orders with complimentary shipping, a 5% shipping fee will be deducted from the refund amount.
Acceptable Condition
Items must be:
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In original, brand-new condition with tags attached
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Unworn and unwashed
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Free from:
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Stains
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Odors
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Pet hair
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Lint
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Any signs of use or contamination
Important Handling Guidelines for Returning Items
To maintain product hygiene:
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Please do not place items on used mattresses or inserts
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White-colored items require extra care to prevent contamination
How to Initiate a Return
- Contact our customer service team at info@lacozi.com
- Receive return instructions
- Follow provided guidelines for returning your item
We reserve the right to inspect returned items before processing refunds.
